The idea of using a cloud-based clinic management software can seem daunting — maybe you’ve been using pen and paper, don’t feel comfortable with technology, or have had a negative experience with online security or reliability in the past.

But as the world becomes increasingly digital, having a clinic management software and EMR (electronic medical record) tool that allows you to manage patient charts, scheduling, and payments from anywhere with an internet connection can make a big difference for your acupuncture practice.

Many clinics hesitate to switch to cloud-based management software due to three key concerns: security, reliability, and support. This article will dive into each of these concerns and explain why the risks might not be as big as they initially seem.

Concern 1: “Accessible from anywhere” means more risk

While it may seem counterintuitive, using a cloud-based platform can actually be more secure than keeping physical files or storing files on your computer’s hard drive at your office. When you use a cloud-based platform, the risk of loss or damage to your documents is decreased significantly because your data is securely stored and backed up.

It’s important to look out for a software company with robust security measures such as industry-standard encryption and regular backups to regional data centers in place.

And, if your cloud-based software includes access to a patient portal, you’re offering your patients a way of accessing their files, forms, and payment information that is:

• More secure than relying on email

• Accessible on their own schedule and from the comfort of their own home

These features will ultimately enhance your patients’ overall experience with your practice in ways that build loyalty.

Concern 2: Cloud-based platforms aren’t as reliable

Reliability is crucial when your entire acupuncture practice — scheduling, charts, payments, and reporting — is housed in one platform.

A reliable cloud-based software will not only have a high percentage of uptime (the amount of time the software is working and available to use) but will also be transparent, should there be any scheduled maintenance or issues affecting the platform. 

When looking into cloud-based software, you may want to request information about their uptime percentage. But many software platforms will also use a live status page that is updated in real-time to keep users informed and up-to-date on any incidents and outages as they happen. 

Concern 3: Transitioning to cloud-based software is left entirely up to me

Another common concern when it comes to using a cloud-based clinic management software is that once you sign up, you’ll be left to fend for yourself.

However, this isn’t always the case! Many software have teams and resources dedicated to making the transition a smooth one for both prospective and new customers, and ensuring that new customers feel supported and empowered after the transition, too.

Some other things to look out for include:

• Different ways to get in touch with their support team

• Accessible hours that their support team is available to help

• Short response times

• Little to no extra fees for access to customer support